Transport + edge
TLS 1.3 only at the public edge. Web application firewall, distributed denial-of-service mitigation, and origin certificate pinning enforced. Content-Security-Policy is strict (no inline scripts, no inline styles, nonce-based exceptions only).
TLS 1.3HSTS preloadCSP strictX-Frame-Options: DENY
Identity
Time-based one-time passwords (RFC 6238) with ten one-time recovery codes, plus optional passwordless magic-link sign-in (15-minute single-use, bound to IP + user-agent fingerprint). Organization-enforced MFA is planned for Enterprise identity controls. User-level TOTP is shipped today.
TOTP + backup codesMagic linkOpt-in 2FA
Data
Database-layer row-level access control enforced on every tenant-scoped table. Five distinct database roles segregated by workload (web, backend, migrations, read-only analytics, backup) with least-privilege grants. A connection pool resets the tenant isolation context on every checkout.
Row-level isolation5 segregated rolesPer-checkout context reset
Secrets
Authenticated public-key encryption (X25519 sealed-box AEAD) for every credential at rest, including LLM provider tokens, OAuth tokens for chat integrations, ticketing API credentials, SIEM tokens, and customer webhook signing secrets. Reset tokens are SHA-256 hashed; the raw value exists only in the user inbox.
X25519 sealed-boxAEAD at restSHA-256 token hashing
Audit
Append-only audit log. The writer role has INSERT-only grants; UPDATE, DELETE, and TRUNCATE are revoked. A tamper-evident database audit channel mirrors every event to a separate sink so an actor with application-level access cannot rewrite history. Retention is tenant-configurable from one day to ten years.
Append-onlyTamper-evident mirror1-10y retention
Backups
Nightly database dumps compressed with zstd and encrypted with age (X25519 recipient), shipped to a private object-storage bucket. Seven-day local retention; off-site retention at least 90 days. Report PDFs receive an additional age-encrypted off-site copy.
zstd + age7d local + 90d off-siteRegion: EU